Unisex Set Of 2 Pooh Cartoon & Princess Castle Shape Eraser Kids Rakhi | cARTOON rAKHI|PRINCESS CASTEL

We are here for you. If you have any questions related to our products, website, or your order - please contact us.

We try and resolve all queries within a day.

We offer free delivery on all orders over ₹499. We pay from our pocket for getting the product delivered to you. In fact, we lose a lot of money if your delivery doesn't happen and the product is returned to us.

So when you place your order, please provide complete address and accept the order when the courier partner comes for delivery.

For Prepaid orders: There is no order verification time. We will ship your order within 1 day and we will try to get it delivered to you within 3-5 days.

For Cash on Delivery orders: Please expect 1-2 days for order verification, and another day for processing, and 3-5 Days for delivery.

We have an easy 1 day return policy. Simply create a return request by sending an email to support@jazzandsizzle.com mentioning your order no and we'll ship you a replacement.

We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

- NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product description.

- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 1-day replacement policy is applicable only to the following cases:

• Wrong Item Received - must be verified via unboxing video
• Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 1-day replacement policy:

• Any item that has been damaged or washed by customer.
• Any item not sent in its original packaging along with the original box and inserts.
• Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

- We charge a flat return fee of ₹100 in case of accepted returns of size issues. 

- In case of Prepaid Orders - if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.

- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

- If the customer contacts us after the 1 day return policy has lapsed, Jazz and Sizzle will not be catering to those requests.

Refunds: 

We only issue refunds to the customer's bank account via UPI or Net Banking in the exceptional cases where item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items.

To start a return/replacement:

1. Please enter your order number and phone/email here: support@jazzandsizzle.com

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval - if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced, like our Nepali Rudraksha range. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message: +91 9873834114

1. What materials are used in your jewellery?

Our jewellery is crafted using premium-quality materials, including Stainless Steel, Brass, Alloy, Kundan, Oxidized Metal, Cubic Zirconia (CZ), American Diamonds, and high-quality plating, depending on the product.

2. Is your jewellery anti-tarnish?

Our stainless steel jewellery features an anti-tarnish finish for long-lasting shine. Brass, alloy, Kundan, and oxidized jewellery should be stored properly and kept away from moisture and chemicals to maintain their finish.

3. Will the colour fade over time?

With proper care, the plating lasts longer. Avoid direct contact with water, perfumes, lotions, and harsh chemicals to preserve the colour and shine.

4. Is your jewellery waterproof?

• 
  Stainless Steel: Water-resistant and suitable for everyday wear.
  
• 
  Brass, Alloy, Kundan & Oxidized Jewellery: We recommend avoiding water exposure to maintain the finish.
  

5. Is the jewellery skin-friendly?

Yes. Our products are made using quality materials and are generally skin-friendly. If you have highly sensitive skin, we recommend checking the material details before purchasing.

6. What is Alloy jewellery?

Alloy jewellery is made by combining different metals to create lightweight, durable, and stylish fashion jewellery with beautiful finishes.

7. What is Brass jewellery?

Brass jewellery is crafted from a copper-zinc alloy, offering excellent durability and a premium look. It is commonly used for high-quality fashion jewellery.

8. What is Stainless Steel jewellery?

Stainless steel jewellery is highly durable, rust-resistant, anti-tarnish, and ideal for everyday wear. It requires minimal maintenance.

9. What is Kundan jewellery?

Kundan jewellery is a traditional Indian jewellery style featuring beautifully set stones with intricate craftsmanship, perfect for weddings and festive occasions.

10. What is Oxidized jewellery?

Oxidized jewellery has a vintage silver finish created through a special oxidation process. It is lightweight, trendy, and pairs beautifully with ethnic as well as Indo-western outfits.

11. How should I care for my jewellery?

• 
  Store in a dry, airtight pouch or jewellery box.
  
• 
  Keep away from perfumes, deodorants, lotions, and chemicals.
  
• 
  Remove before swimming, bathing, or exercising.
  
• 
  Wipe with a soft, dry cloth after use.
  

12. Can I wear my jewellery every day?

Our stainless steel collection is designed for daily wear. For plated, Kundan, brass, alloy, and oxidized jewellery, occasional wear and proper care will help extend its life.

13. Is each product exactly the same?

Since many of our pieces are handcrafted or feature natural stones, slight variations in colour, texture, or finish may occur, making each piece unique.

14. Do your products come in gift-ready packaging?

Yes. Every order is carefully packed to ensure it reaches you safely and is suitable for gifting.

15. Do you offer returns or replacements?

Yes. We offer an easy 1-day replacement policy for damaged, defective, or incorrect products. Contact us within 1 day of delivery with your order details.

16. How can I contact customer support?

WhatsApp: +91 98738 34114

Email: support@jazzandsizzle.com

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

📞 WhatsApp: +91 98738 34114

📧 Email: support@jazzandsizzle.com

🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

We're happy to assist you with orders, returns, replacements, and any product-related queries.